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Payment Methods
- Cash on Delivery (COD): Available only in Colombo and its suburbs, and the Western province for order values below LKR 15,000.
- Credit and Debit Cards: Accepted for all orders.
- Bank Transfers: Accepted for all orders
Order Cancellations
- Cancellation Policy: Orders can be canceled within 24 hours of purchase. Contact our customer service team at info@giftopiya.com to cancel your order.
- Refund Process for Cancellations: If you cancel your order within the specified time frame, a full refund will be processed to your original method of payment.
Shipping /Delivery Policy
At Country Brand, we are committed to providing you with a smooth and timely shopping experience. Below is everything you need to know about our delivery process:
Processing Time
All orders are processed within 1-5 business days. Please note that orders placed on weekends or holidays will be processed the following business day.
Delivery Cost
Standard Delivery (All Island wide )- Orders Over Rs 5,000 | Free |
Standard Delivery (Western province) | Rs.600 |
Standard Delivery (Out of Western province) | Rs.800 |
Delivery Locations: We currently offer Delivery to Island wide in local. Whether you’re near or far, we ensure your order reaches you as quickly as possible!
Shipping Methods & Delivery Times: We offer a range of shipping options to suit your needs:
- Standard Delivery (Western Province) : –1-4 business days
- Standard Delivery(Out of Western province) : 2-5 business days
- International Delivery: N/A
Order Tracking: Once your order has been shipped, you’ll receive a tracking number via email, allowing you to monitor the progress of your delivery. You can track your package on the courier’s website for up-to-date delivery details.
Packaging: We take extra care in packaging your order to ensure it arrives in perfect condition. Our eco-friendly packaging is designed to minimize waste while keeping your items safe and secure.
Delayed Deliveries: While we strive for timely delivery, factors such as weather, holidays, or unexpected courier delays may occasionally affect shipping times. If there is an issue with your delivery, our customer support team is here to assist you.
Customer Service: If you have any questions about your delivery or need assistance with your order, please don’t hesitate to contact our customer service team at +94 0742009399. We’re here to help!
Thank you for choosing Country Brand. We appreciate your trust in us and are excited to get your order to you!
Zones Estimated Delivery Time Delivery Fees
(LKR)
A-Western 2-3 Working days 650/-
B-North western 2-3 Working days 650/-
C- Southern 3-4 Working days 650/-
D – Sabaragannuwa 3-4 Working days 650/-
E- Central 4-5 Working days 650/-
F- North Central 4-5 Working days 650/-
G- Uva 5-8 working days 650/-
H- Northern 5-8 working days 650/-
I- Eastern 5-8 working days 650/-